Shipping/Order pick up

Can I order online and pick up with the 2nd fitting in Mumbai?
Yes, you can. At the final stage on the checkout page, it has an option for ‘Pick up in Mumbai’ and also a date box. Pls check and fill this section so we know when to expect you

Ordering online & picking up in Mumbai:
Order at least 10 days before arriving in Mumbai for us to have your order ready in time.

Shipping method:
We use DHL/Fedex/EMS and packages are usually delivered during office hours

If alterations are needed for any online orders, please email us at customerservice@maestrocustom.com and we will advice you on the next steps. Rest assured we will take care of you.

How long will it take to receive my online order?
Once you complete your order, it will be delivered to you in 3–4 weeks. Once the package is shipped, we will email you a tracking number and courier details.

Will I have to pay extra customs charges?
Yes, sometimes import taxes are charged. All required taxes, VAT, import or excise duties are the sole responsibility of the recipient in their specific country.

Does DHL/EMS require a signature on delivery?
Yes, so we can track packages. 

What if my package is lost?
Please email us at customerservice@maestrocustom.com and we will assist you. All shipments are insured.